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Change the language of order emails and error messages

Determine which language is used for non-editable text on your site and emails

Most of the text on your store — like product names, descriptions, and checkout labels — can be edited directly in Webflow or CartGenie. But some system-generated text, such as error messages and order confirmation emails, comes from a default language setting.

To change the language used for this non-editable text, head to your Settings > Business Info:

Set My Store’s Language

Here you’ll see an option called “Language for Non-Editable Text. By default it is English (US), but you can set it to any of our currently supported languages.

This setting controls:

  • The language of system error messages in store pages (e.g. “Invalid credit card” at checkout)

  • The language of non-editable text in automated order emails (like the date in “Order Confirmed” emails)

It does not control:

  • Any text that is editable in Webflow or CartGenie (such as field labels, product names & descriptions, etc.)

  • Your CartGenie dashboard language

Here is an example of an order confirmed email. The editable text (such as the headline, the product name and variant, address etc.) were written in English by the shop. But the non-editable information such as date, section titles, etc. are all in Japanese.

Supported Languages

Currently we support the following languages:

  • Arabic – ar

  • Chinese (Simplified) – zh-CN

  • Chinese (Traditional, Hong Kong) – zh-HK

  • Chinese (Traditional, Taiwan) – zh-TW

  • Dutch – nl-NL

  • English (UK) – en-GB

  • English (US) – en-US

  • Finnish – fi-FI

  • French (Canada) – fr-CA

  • French (France) – fr-FR

  • German – de-DE

  • Hindi – hi-IN

  • Italian – it-IT

  • Japanese – ja-JP

  • Korean – ko-KR

  • Norwegian – nb-NO

  • Polish – pl-PL

  • Portuguese (Brazil) – pt-BR

  • Portuguese (Portugal) – pt-PT

  • Russian – ru-RU

  • Spanish (Mexico) – es-MX

  • Spanish (Spain) – es-ES

  • Swedish – sv-SE

  • Turkish – tr-TR

Don’t see a language you need for your store? Contact us at [email protected] to get it added!

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