Google Pay gives your customers a fast, secure, and familiar way to check out with just a few taps. Instead of manually entering card and shipping details, shoppers can use their saved payment methods from Google Wallet to complete their purchase instantly.
By enabling Google Pay in your CartGenie checkout, you’ll reduce friction, increase trust, and make it easier for mobile and desktop customers alike to finalize their orders.
This guide will walk you through the requirements for enabling Google Pay, how to turn it on inside your CartGenie settings, and how to test the integration to make sure everything runs smoothly.
Add Google Pay to CartGenie
To enable Google Pay, simply connect Stripe in CartGenie Settings > Payment Gateways.
Connect Stripe
Then in Webflow, ensure that your checkout page has the necessary Google Pay payment tab option. If not, you can use our Designer Extension to simply add the “Payment Form” block to your checkout page (found in Create Product Pages > Components > Checkout).
Done! Publish your Webflow site and go to the checkout page with an item in your cart to test it.
Troubleshooting why Google Pay is not showing up at checkout
There are several reasons why GooglePay might not show up at checkout. Here is a quick list to run down to troubleshoot this issue:
1. Not using Chrome browser
To use Google Pay, you must be using Google’s browser Chrome. You can use Chrome on an Apple device or PC, Android, etc.
2. No credit card added to Google Pay Wallet
Your Google account must have a credit card added to your saved payment accounts in order to use Google Pay.
Check My Saved Cards3. Not signed into Google Account
Sometimes switching Google accounts for Gmail, etc. can sign you out of your primary Google account. If this happens, Google may not have access to your wallet.
Click your user profile in the top right of your Chrome browser and ensure you are in your preferred account (with a wallet) and signed in fully.
3. Not enabled in Stripe account
CartGenie should enable Google Pay automatically when you connect your Stripe account. You can ensure that it is enabled by going to your Stripe payment settings: https://dashboard.stripe.com/settings/payment_methods
Click on “Default: CartGenie configuration” and find Google Pay in the list and ensure it is enabled.
Back in CartGenie payment gateway settings, click on the refresh icon in the Stripe card to ensure we recognize these changes.
4. You are not using a secure version of the site (https)
If the store site in your browser does not show https before the URL, then Google Pay may not show up as it recognizes it as an insecure site. Be sure you resolve any SSL issues and republish your site to test.
5. You are using an Incognito window
While incognito windows can be useful for testing sites, it causes issues with Google Pay. This is because you are not signed into your Google account and therefore Google cannot access your saved payment methods.
6. Browser Cache
Sometimes your browser might cache your payment settings and options from previous page loads (especially if you visited the checkout page prior to enabling Google Pay). Try clearing your browser cache to see if this resolves the issue.
7. You are in an unsupported country
Google Pay is supported all around the world, but there are a few countries where Google Pay is not allowed. See the list of supported countries here.