Upload your logo, customize your email colors, and edit the text of your store’s emails to ensure it matches your brand voice. You can also add extra recipients to order notification emails and other important events to ensure that the right person on your team is notified.
Upload your store’s logo (.jpg or .png) and set your brand colors to ensure your emails match your site.
This logo will appear at the top of all emails we send to your customers. You can preview how it looks in the email editors further down the Communications page.
Below the branding section, you’ll see a series of emails that we send to your customers when various actions take place. Clicking the edit button will allow you to customize the subject line, the body copy, and who receives the email.
Clicking the toggle icon next to one of these emails will turn it OFF and no emails will send to your customers or any other members added in the email’s settings.
You can add a few custom fields to your email subject lines or body copy by clicking the “+ Add Field” link above an input and selecting an item from the list such as an Order Number, Customer Name, Store Name, etc.
You can see a preview of any of your store emails by clicking on the edit button and then finding the “See a Preview of this Email” section. Enter your email address in the input box and click “Send Test” to receive a test version.
Each email has the option to add additional email recipients who maybe don’t have access to your CartGenie store, but still need to receive the email. Example: You may need to send one to your dropship supplier or your warehouse manager.
You can do this by entering comma separated emails in “Additional Recipients” input inside of each email editor.
Here are the emails that we send for your store. Each email has its own subject line, body copy, and recipients.
Sent to you when an order is placed in your store.
By default, it will send to all members of your team. You can disable each member type as desired.
Sent to the customer when they place an order.
By default, it will send to only the customer who placed the order. You can add yourself and other members of your team if you wish to receive a copy as well.
Sent to the customer when a product requires shipping and the order is fulfilled (can be disabled in each order)
When fulfilling an order in the Orders page, you have the option to “Send notification to customer". This email is what is sent when this option is enabled.
Sent to the customer when their order has been refunded
Sent to the customer when they place an order which contains a downloadable file
Sent to the customer when their payment fails
Sent to the customer when their payment goes through
Sent to the customer when their subscription is canceled
Sent to the customer when their subscription payment needs to be verified
Some payment gateways may require verification for customers they deem potentially risky due to the customer’s history or home country.
