---
title: "What happens if a customer's subscription payment fails?"
description: "Stripe will continue to retry capturing the payment after failure"
url: https://help.cartgenie.com/en/articles/225-what-happens-if-a-customer-s-subscription-payment-fails
collection: "Subscriptions FAQ"
updated: 2026-06-26
language: en
---

# What happens if a customer's subscription payment fails?

Stripe will continue to retry capturing the payment after failure

## **Payment**

If a customer’s subscription order renewal payment fails, then **Stripe will retry** capturing the payment several times (according to your Stripe settings).

## **Emails**

CartGenie will send the **Payment Failed** email to your customer letting them know.

![](https://staticfiles.gleap.io/gattachments/YryNqh5UPJsVzA8xCtLxtW2RKvVZ6XqmupqP4aJ1cCStEiSIjgBhQVObrE0kYpZboVx5IrZJvjT.png)

## **Orders**

A renewal order is created only on a successful payment; failed payments do not create anything. The renewal order will only be created once the payment actually succeeds. So there are no separate unpaid orders created for each failed attempt.