---
title: "How to pause a customer's subscription"
description: "Find out how to temporarily suspend a subscription from charging the customer"
url: https://help.cartgenie.com/en/articles/226-how-to-pause-a-customer-s-subscription
collection: "Subscriptions FAQ"
updated: 2026-06-26
language: en
---

# How to pause a customer's subscription

Find out how to temporarily suspend a subscription from charging the customer

In CartGenie’s subscription (or orders) dashboard, open the subscription you want to pause and click the **3 dots** in the top right of the subscription box.

Then select the **Pause Subscription** option.

![](https://staticfiles.gleap.io/gattachments/RVpnXR5nFZRPYxbA3MxJZOJdwguKl2HsBRHvqjAsid6P0LnVyZ54FqGjMRqRxFmvKqxjwEi81R9.png)

## What does a paused subscription do?

A paused subscription will not be charged again until the subscription is unpaused.

No renewal orders will be created in CartGenie until the order is resumed and the next charge is made to the customer.