---
title: "Reconnecting TaxJar After a Connection Error"
description: "If your CartGenie store becomes disconnected from TaxJar, follow these steps to reconnect it"
url: https://help.cartgenie.com/en/articles/241-reconnecting-taxjar-after-a-connection-error
collection: "Tax Troubleshooting"
updated: 2026-09-28
language: en
---

# Reconnecting TaxJar After a Connection Error

If your CartGenie store becomes disconnected from TaxJar, follow these steps to reconnect it

If CartGenie can no longer connect to your TaxJar account:

-   **Your store will temporarily use any Custom tax rates** you have configured in CartGenie
    

> **Warning:** If no Custom tax rates exist, **tax will not be charged on new orders until TaxJar is reconnected.**

## Why did this happen?

TaxJar may stop responding if:

-   Your free trial or subscription has expired
    
-   A payment failed
    
-   Your account or plan requires attention
    
-   CartGenie’s connection to TaxJar is no longer valid
    

## How to reconnect TaxJar

[Open CartGenie Tax Settings](https://dash.cartgenie.com/settings/taxes)

1.  Sign in to TaxJar and confirm that your account is active and in good standing.
    
2.  Resolve any billing, subscription, or account issues shown in TaxJar.
    
3.  Open [**Settings → Taxes**](https://dash.cartgenie.com/settings/taxes) in CartGenie and scroll down to the TaxJar box.  
    
    ![](https://files.gleap.io/pf/gattachments/zw3J9ie9QIZ8Ft1w54hyxyaGvE5xTmAadBlpycI2Vkx8NtLvLMleQbmR0aLkt2aJARr14qSktVq.png?v=1&k=a&s=api&e=1794744000&sig=OlcEuH8Xnzx5OcDHSEmB1_215QYWYdo4aWh-VxfOXzI)
    
4.  **Reconnect** your TaxJar account.
    

Once reconnected, CartGenie will resume using TaxJar to calculate taxes. If the connection still does not work, contact CartGenie Support for assistance.