---
title: "Order Read / Unread Status"
description: "Why are some orders showing as bold and others are not"
url: https://help.cartgenie.com/en/articles/247-order-read-unread-status
collection: "Orders FAQ"
updated: 2026-11-02
language: en
---

# Order Read / Unread Status

Why are some orders showing as bold and others are not

New orders are marked as **Unread** by default and appear in **bold** on the Orders page. **When you open an order, it is automatically marked as Read** and will no longer appear bolded.

![](https://files.gleap.io/pf/gattachments/67487d32cd42deccd7727393-Kl2Ze6UJTz7dhUZ7YXuNWrrzyj9VDCm0rgttTz3hYwFNiXiaFIuzhIHFADuutsxnZyocDiwx0Xf.png?v=1&k=a&s=api&e=1793793600&sig=BOt_yztiCGGfN4qG6aIRyCt3sr3KtbWinLXHUBLRNIc)

To mark an order as unread again, open the order, select the More dropdown, and choose Mark as Unread.

![](https://files.gleap.io/pf/gattachments/67487d32cd42deccd7727393-ybY8JDhRrybytzButdrbsTnAYV3IdcvwEm9vLJXQn9wVsSYNQLfa1x2YylReXvzIyhkrmm9wRdP.png?v=1&k=a&s=api&e=1793793600&sig=7hlDd5i8eJQDDPiqwzvlHoWFyXLFBGyxoiq_Xc9kHwQ)

**Read and unread status is shared across your store:** when one team member opens an order, it is marked as read for everyone.

This status is internal only and is never visible to customers.