---
title: "How to issue a refund for an order"
description: "Problem with an order? Here is how to refund it"
url: https://help.cartgenie.com/en/articles/61-how-to-issue-a-refund-for-an-order
collection: "Orders FAQ"
updated: 2026-07-09
language: en
---

# How to issue a refund for an order

Problem with an order? Here is how to refund it

To issue a refund, go to your Orders page in CartGenie and click on the order you want to refund

[Go to Orders Page](https://dash.cartgenie.com/orders)

![](https://staticfiles.gleap.io/ghelparticle/n7h7Hbmp9s6w9I7sapTTnA3aON00OFanVvewVypMp5qsp3dvIZshRDOn2RP34kpW1RkTb1q7w3X.png)

Click on the “Issue Refund” icon in the top right of an order to **refund the full amount** your customer paid.

This will show a popup with several options to choose from.

![](https://staticfiles.gleap.io/gattachments/bIZMvH4MsDPhBjAghiJSgoulzVwLG1VC5vm2AjQep80xAG0DdxF71hofOg2ymLO1hZw5l0Ert3T.png)

## Set Order Status to Canceled

If the item is **unfulfilled**, you will see the option to **cancel the order.** Learn more here about when you should cancel the order:

[

Canceling Orders in CartGenie

Cancel orders that will not be fulfilled and keep your order history organized.

](https://help.cartgenie.com/en/articles/227-canceling-orders-in-cartgenie.md)

## Return Items to Inventory

If an item has inventory tracking enabled, then you will see the option to **return items to inventory**. This will increase the inventory count of the purchased item by the quantity that it was reduced for this order.

> **Info:** Note: This toggle only applies if inventory tracking was enabled on the product at the time it was purchased.
>
> If you enabled inventory tracking for a product after the order was placed, then no inventory will be added back to the product in CartGenie.

> **Warning:** This inventory toggle was added July 1, 2026 and will only show on orders placed after its release.

### Cancel Future Subscription Charges

![](https://staticfiles.gleap.io/gattachments/7Lm5fr3VeJUzXlx7YFJsXuMgdn4AoyfMUVv7AILaatof5dQCBokJXr9W4mk4ZuuT603K6CMs9SU.png)

If your order contains a subscription or is a renewal charge of a previous subscription, then you will also see a toggle to **cancel future subscription charges.** If enabled, this will cancel that specific subscription to prevent any future charges to the customer moving forward.

_Note: Issuing a refund for a subscription order only refunds that single charge. To refund all charges paid by a customer, please refund each order individually._

## Refund Status

Once the refund is issued, you may need to refresh your page to see the new status. If you’ve issued a full refund, you’ll see a pink left facing arrow.

![](https://staticfiles.gleap.io/ghelparticle/Rs3jzrCkaoSRvbHap7SK1076WKjGNL72o41hQW6erPCvhncEQ9xQ5Gvb8Lbuucw8xh69LC5cIoV.webp)

[

Order Statuses Explained

Find out what each order status means

](https://help.cartgenie.com/en/articles/47-order-statuses-explained.md)

You’ll see the total amount refunded on the order timeline as well as the inventory returned to products (if enabled).

![](https://staticfiles.gleap.io/gattachments/NaV7Omjmli7plUzuU73dTCjFszR8ycTW2EwHkNta1xfmQUdy2iIKVAa8OCxozkUxD67Mb6ebrC1.png)

## Issuing a Partial Refund

If you want to offer a partial refund, you can currently do so by going to your payment provider directly and issuing it through your account there.

The order timeline will reflect your refunded amount and you will see the dotted left facing pink arrow beside the order.

![](https://staticfiles.gleap.io/ghelparticle/jJ5v34Ypr907VHTxE5taSt5AzU1plhGfLtI2b1jU4N6x5wvxVnesarE1HJCeBMFWIC7iMdqsV75.webp)

We do plan on offering partial refunds directly in the dashboard in the future.