---
title: "How to cancel a subscription?"
description: "Easily cancel a customer's subscription"
url: https://help.cartgenie.com/en/articles/66-how-to-cancel-a-subscription
collection: "Subscriptions FAQ"
updated: 2026-07-28
language: en
---

# How to cancel a subscription?

Easily cancel a customer's subscription

To cancel a subscription, first go to the [Subscriptions page](https://dash.cartgenie.com/subscriptions) (or Orders page) in CartGenie and find the order which has the subscription you want to cancel.

Click on the 3 dots beside the subscription you want to cancel and click the “Cancel Subscription” option.

![](https://staticfiles.gleap.io/ghelparticle/IzCcjgG7cyjsUtPENGUYBe74tTJRAnOXqozfsMhPfDtN5sT6rMudyATIbfGzaWT0zb0x2u2Seg4.png)

This will cancel the subscription and prevent future payments.

By default, CartGenie subscriptions are set to not pro-rate cancellations so the previous payment made should be the last charge to the customer.