You may see this error for several reasons:
CartGenie app is uninstalled from Webflow site
Your Webflow site was transferred to a different workspace
A Webflow issue caused it to become disconnected
If you see this error, please reconnect your site as soon as possible to ensure your store can work properly.
Click the “Reconnect Site” button in the pink banner
This will open up the authorization flow. Click the “Connect to Webflow” button.
You will see a list of your Webflow sites.
Be sure to only select the site that was previously connected to this CartGenie store.
Next, confirm the primary URL you want to use for the site.
Ignore Migration step – click the “Skip To Next Step” button
Your products are already saved in your CartGenie account so you do not need to migrate anything else.
You should now be redirected to your Setup Guide.
If Step 1 and/or Step 4 of the Setup Guide are showing as incomplete, you will need to go to the Webflow Settings page and refresh these connections.
Go to Webflow Settings Page
If you had previously connected these collections, you can simply click on the “Refresh” icon to the right of one of the collections and it will recognize your existing CMS collections.
If you had not previously added these collections, you will need to generate them using the “Create All Collections For Me” button and then click Save.
Your Webflow site should be reconnected to CartGenie.
You can turn on “Test Orders” in the Settings > Payment Gateways page if you’d like to test and ensure everything is working properly.
If you had previously deleted the CartGenie scripts from the Custom Code tab of your Webflow project, you will need to ensure they are added back.
One script will be added when you complete the steps above.
The second script can be added by opening the CartGenie app Designer Extension in your Webflow site.
How to add the CartGenie header script to your site
The global header script is necessary for your store to function
If added correctly, it will look like this:
