Customer subscriptions are set to “trial” after purchasing in order to allow for a more flexible checkout system. This is a designed behavior and will apply to all subscriptions immediately after purchase.
The reason we designed it this way is to allow for customers to purchase multiple non-subscription products alongside multiple subscription products.
At checkout, we process an initial payment of all items.
Then, we create a separate subscription for each subscription product purchased (set to trial)
When the trial ends, the subscription will be charged again each period until it is canceled
Webflow Ecommerce suffered in this regard and required customers to not only sign up for an account before purchasing a subscription, but also restricted purchases to a single subscription product at a time. This made checkout clunky and hurt conversions.
The customer already paid for the subscription in their initial order
This is a separate charge from the ongoing subscription in Stripe so you will not see the initial payment as part of the actual subscription log. You will see it on the same day and time as the subscription creation but as a one-time payment.
The customer will be charged when their trial ends
The trial is just a way for us to set the billing frequency and not double charge the customer since they already paid for the first payment at checkout
If CartGenie shows the subscription as active, it will exit trial as expected and continue charging the customer
If you or the customer cancels the subscription prior to the trial ending, the subscription will not be charged again.
