How to add / edit tracking information after fulfilling an order

When fulfilling an order in CartGenie, you will see a popup where you can enter the shipping carrier, tracking number, and tracking URL.

If you forget to do this when fulfilling or if you make a mistake, you might want to change it later. Thankfully, you can do this in CartGenie!

First, go to your Orders page and open the order you want to edit and find the relevant Fulfillment package.

Click the 3 dots in the right side of the fulfillment

Then select the Edit Tracking option.

This will bring up a popup where you can change the tracking number, carrier, and URL for the order.

If you enable the Send Notification to Customer toggle, then the customer will receive the "Order Shipped” email with the revised tracking information.

If the toggle is disabled, the customer will not be notified of the change.