---
title: "How to add / edit tracking information after fulfilling an order"
description: "If you forgot the tracking information or made a mistake, here is how to fix it"
url: https://help.cartgenie.com/en/articles/85-how-to-add-edit-tracking-information-after-fulfilling-an-order
collection: "Orders FAQ"
updated: 2026-06-17
language: en
---

# How to add / edit tracking information after fulfilling an order

If you forgot the tracking information or made a mistake, here is how to fix it

When fulfilling an order in CartGenie, you will see a popup where you can enter the shipping carrier, tracking number, and tracking URL.

If you forget to do this when fulfilling or if you make a mistake, you might want to change it later. Thankfully, you can do this in CartGenie!

[Go to My Orders](https://dash.cartgenie.com/order/)

First, go to your Orders page and open the order you want to edit and find the relevant **Fulfillment** package.

![](https://staticfiles.gleap.io/gattachments/383sH30ozc2g4BQDJzqWL9yg6mXycw4OS2KNaQ9HbrdBVEhHqP2UauG5KunIqql1ep18ECZTwjZ.png)

Click the **3 dots** in the right side of the fulfillment

![](https://staticfiles.gleap.io/gattachments/OklIOJJKJy7YgVsmKN61ctnQvB7ha6JUJzO7Py31duDEyVhEYk6CoTheyNQtEuGVUDcmknUQOZq.png)

Then select the **Edit Tracking** option.

This will bring up a popup where you can change the tracking number, carrier, and URL for the order.

> **Success:** If you enable the **Send Notification to Customer** toggle, then the customer will receive the "Order Shipped” email with the revised tracking information.
>
> If the toggle is disabled, the customer will not be notified of the change.

![](https://staticfiles.gleap.io/gattachments/Ek6v5mzpYhcd0VjPQyT3ycbymmNVyh7KF4ohZknLfWWQ4n6fQeNxzSLENEcumEgxSRGH7xHBYLQ.png)