Bancontact is the most widely used online payment method in Belgium, and CartGenie makes it easy to offer it at checkout alongside your other Stripe payment options. Your store or Stripe account does not need to be based in Belgium to enable Bancontact – a lot of countries support enabling it (see country list below) as long as the CartGenie checkout currency is set to Euros.
In this guide, you’ll learn how to connect Bancontact through Stripe, activate it inside CartGenie, and provide Belgian customers with a trusted, bank-backed payment experience that feels familiar and seamless.
To add Bancontact, simply connect your CartGenie store to Stripe in Settings > Payment Gateways.
Connect Stripe
Then, enable the toggle for the Bancontact gateway.
If you see pink text that says “Add Required Info”, then click on it and you will be redirected to Stripe. Find the Bancontact payment method and click on the button beside to enter the missing info.
Next, in Webflow, ensure that your checkout page has the necessary Bancontact payment tab option. If not, you can use our Designer Extension to simply add the “Payment Form” block to your checkout page (found in Create Product Pages > Components > Checkout).
Publish your site and you should see Bancontact as an option at checkout!
When users select Bancontact at checkout, they will be redirected to the site to complete their payment.
Store currency must be in Euros
Customer’s address must be in the Belgium
The store’s Stripe account is based in one of the following countries:
There are a few reasons why you may not be seeing Bancontact at checkout on your site. Here is a list of steps to try to see if it resolves the issues.
To use Bancontact, your store must have the currency set to Euros. Bancontact cannot accept payments in a different currency.
Your CartGenie account must have added Belgium as a shipping zone so that customers can select it at checkout for shippable products.
If you are purchasing a non-shippable product, you will need to enter a billing address in Belgium to use it.
If your CartGenie store is in test mode, Bancontact will not show up as an option at checkout. Please disable test mode to see if it appears.
CartGenie should enable Bancontact automatically when you connect your Stripe account and enable the toggle in Payment Gateways. You can ensure that it is enabled by going to your Stripe payment settings: https://dashboard.stripe.com/settings/payment_methods
Click on “Default: CartGenie configuration” and find Bancontact in the list and ensure it is enabled.
Back in CartGenie payment gateway settings, click on the refresh icon in the Stripe card to ensure we recognize these changes.
Sometimes your browser might cache cookies for your payment settings and options from previous page loads (especially if you visited the checkout page prior to enabling Bancontact). Try clearing your browser cache to see if this resolves the issue.
