Here are the emails that we send for your store. Each email has its own subject line, body copy, recipients, and can be edited or enable/disabled depending on your preferences.
Editing the text & content blocks in CartGenie emails
Customize the wording of your order emails to customers (and your team)
Order Received (internal)
Sent to you when an order is placed in your store.
By default, it will send to all members of your team. You can disable each member type as desired.
Order Confirmed
Sent to the customer when they place an order.
By default, it will send to only the customer who placed the order. You can add yourself and other members of your team if you wish to receive a copy as well.
Order Confirmed (Offline Payment)
Sent to the customer when they place an order using an offline payment method such as wire transfer or cash on delivery.
Payment Confirmed (Offline Payment)
Sent to the customer when you confirm an offline payment has been received inside the offline order details page in CartGenie
Order Shipped
Sent to the customer when a product requires shipping and the order is fulfilled (can be disabled in each order)
When fulfilling an order in the Orders page, you have the option to “Send notification to customer". This email is what is sent when this option is enabled.
Order Shipped (Partial)
Sent to the customer when part of their order has been shipped.
This is tied to our “Partial Fulfillment” feature which allows you to ship an order in multiple packages
Order Refunded
Sent to the customer when their order has been refunded
Order Canceled
Sent to the customer when you cancel an order
Order Download
Sent to the customer when they place an order which contains a downloadable file
Payment Failed
Sent to the customer when their subscription payment fails
Payment Successful
Sent to the customer when their subscription payment goes through
Subscription Cancelled
Sent to the customer when their subscription is canceled
Subscription Paused
Sent to the customer when their subscription is paused
Subscription Resumed
Sent to the customer when their subscription is resumed
Verify Payment
Sent to the customer when their subscription payment needs to be verified
Some payment gateways may require verification for customers they deem potentially risky due to the customer’s history or home country.
Subscription Renews Soon
Sent to the customer before their subscription renews
This can be customized to send at a specified interval before each subscription renewal charge is processed
