To issue a refund, go to your Orders page in CartGenie and click on the order you want to refund
Go to Orders Page
Click on the “Issue Refund” icon in the top right of an order to refund the full amount your customer paid.
This will show a popup with several options to choose from.
If the item is unfulfilled, you will see the option to cancel the order. Learn more here about when you should cancel the order:
Canceling Orders in CartGenie
Cancel orders that will not be fulfilled and keep your order history organized.
If an item has inventory tracking enabled, then you will see the option to return items to inventory. This will increase the inventory count of the purchased item by the quantity that it was reduced for this order.
If your order contains a subscription or is a renewal charge of a previous subscription, then you will also see a toggle to cancel future subscription charges. If enabled, this will cancel that specific subscription to prevent any future charges to the customer moving forward.
Note: Issuing a refund for a subscription order only refunds that single charge. To refund all charges paid by a customer, please refund each order individually.
Once the refund is issued, you may need to refresh your page to see the new status. If you’ve issued a full refund, you’ll see a pink left facing arrow.
Order Statuses Explained
Find out what each order status means
You’ll see the total amount refunded on the order timeline as well as the inventory returned to products (if enabled).
If you want to offer a partial refund, you can currently do so by going to your payment provider directly and issuing it through your account there.
The order timeline will reflect your refunded amount and you will see the dotted left facing pink arrow beside the order.
We do plan on offering partial refunds directly in the dashboard in the future.
